Sound familiar?
You're under the hood. The phone's ringing.
You can't pick up the phone when you're elbow-deep in a transmission job or running diagnostics. But that caller has a car that won't start, and they're not going to wait around — they'll call the next shop on Google before your voicemail even finishes.
Monday, 7:45 AM
Check engine light on the way to work
A driver notices their check engine light on during the morning commute. They call your shop before they even get to the office. No answer. They Google the next closest shop and book there instead.
With AI Sidekick: Instant text back within seconds. The AI asks what the dashboard light looks like, captures the vehicle year and make, and books a diagnostic appointment for that afternoon.
Wednesday, 3:15 PM
Brake noise gets worse on the highway
A customer hears grinding every time they brake. They call you from the road, panicked. Your techs are all busy. The call rolls to voicemail. They pull into the chain shop a mile away.
With AI Sidekick: A text goes out immediately reassuring them. The AI gathers details about the noise and vehicle, and schedules a brake inspection for first thing the next morning.
Friday, 5:30 PM
Estimate follow-up never happens
You quoted a customer $1,800 for a timing belt and water pump on Tuesday. You meant to call them back Thursday. It's Friday now and they've already approved the job somewhere else.
With AI Sidekick: Automated follow-up texts check in at day 2, 5, and 10. The customer replies "yes" on day 3 and the job is booked before you even think about it.